We closed Tesco Broadband and Homephone back in 2015 but we kept the email service open to give customers a chance to create a new email account. As most customers have now done this, it’s time for us to close the email service too.
1. Set up a new email address – you can use your current broadband provider or a free webmail account like Gmail or Outlook.
2. Once you’ve set up your new email account, please set up email forwarding on your tesco.net account by 27th June – this will last until 10th October 2018.
3. Log in to your tesco.net email account and forward any emails you want to keep to your new email address as you won’t be able to access these after 27th June 2018.
4. If you use your tesco.net email address as a username to log in to websites (for example Tesco.com or BBC iPlayer), you’ll need to change this to your new email address.
You will no longer be able to view or send messages from the 27th of June 2018. We will be providing a forwarding service till the 10th of October 2018, details on how to set this up can be found on the website.
After the 27th of June any emails sent to your old @tesco.net email address will not be received unless you have set up forwarding which will remain active till the 10th of October 2018, details on how to set this up can be found further down.
No, when the service closes on the 27th of June 2018, these away messages will no longer be sent.
No we’re not. If you don’t already have an alternative email address with another email provider there a several free options available either with your broadband provider or a free webmail account like Gmail or Outlook.
Other services you have with Tesco are not affected however if your username for any Tesco service is your @tesco.net address you will need to update these. See below for instructions:
Tesco groceries: https://secure.tesco.com/account/en-GB/login?from=https%3A%2F%2Fwww.tesco.com%2Fgroceries%2Fen-GB%2F(To update your email address you'll need to log in to your account on the website. Select 'My Account'. Select 'Your contact details'. To make changes, type your new details into the boxes and click 'Confirm'.)
Tesco Mobile: https://www.tescomobile.com/my-account(once logged in you can update your email address)
Tesco Bank: Please log in to your account and under ‘Your details’ section, select ‘Change your email address or phone number’
You may have your @tesco.net email address listed as a username or contact address for other services, and will need to let these services know your new address. See below for a checklist for updating your email address..
Airlines or Frequent Flyer services
App stores (Apple App Store, Google Play Store etc.)
Banks (Tesco Bank/Building Societies, Financial Investments, PayPal etc.)
Car (Warranty, Insurance, Breakdown etc.)
Children’s email accounts linked to parent’s email address
Cinema or Theatre listings
Cloud Storage (Dropbox, Google Drive, One Drive etc.)
Electrical Warranty Provider
Games Console accounts (Xbox, Playstation, Nintendo etc.)
Government Gateway (HMRC services, Tax Returns etc.)
Holiday clubs or afterschool clubs
Insurance Services (Home, Travel etc.)
Loyalty schemes (Tesco Clubcard, Nectar, etc.)
Maintenance contracts (window cleaner, service charges etc.)
Medical Services (Doctors, Hospitals etc.)
Newspaper or Magazine subscriptions
Social Networks (Facebook, Twitter, LinkedIn etc.)
Software Subscriptions (Office 365, Spotify etc.)
Streaming Services (Netflix, Amazon Prime, Now TV etc.)
Telecoms Providers (Home Phone, Mobile Phone, Broadband etc.)
Travel Services (Train, Holiday Companies etc.)
Utility companies (Gas, Electric etc.)
Open the ‘Preferences’ tab
"Open the ‘Mail’ tab, under preferences on the left hand column.
"Scroll down to the Receiving Messages section.
In the box under ‘Forward a copy to (for multiple addresses, separate with a comma)’, add your complete new email address you’d like the messages forwarded too.